Service Advisor

A newsletter providing Key Technology customers with industry information, product information, tips and advice on keeping your Key equipment operating at peak performance. These short articles will provide insight to industry standards and best practices, new or updated products, snippets of “how-to” knowledge and general advice on our recommended best practices for operating and maintaining your Key Equipment.

Feel free to suggest articles or topics that are of interest to you! Contact us at advisor@key.net

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Support is Just a Call Away

February 2023

In this edition of Service Advisor we will walk you through the different ways to contact our team of highly qualified service and support specialists, should issues arise with your equipment that require additional technical support.

Training at a Glance

January 2023

In this edition of Service Advisor, we are reviewing our training courses, highlighting one of our top technical trainers, and sharing a recent customer service success story.

A Year in Review: Service Advisor in 2022

November/December 2022

As is tradition, in this last edition of the Service Advisor for 2022, we are reviewing past articles from the year and planning for next year. Thank you for being a Service Advisor subscriber and a valued customer, we wish you and your loved ones a happy and safe holiday season! The Service Advisor in ...

Function and Factors: Which Conveyor is Best for Your Product

September 2022

In this edition of the SupportPro Service Advisor we will explore different types of conveying systems and the applications they are best suited for.

Cleaning Standards for your Material Handling Systems

July 2022

In this edition of the Service Advisor, we’ll be reviewing tips for cleaning and sanitizing material handling systems.

The Four Seasons of Food Processing

June 2022

Many food processors have seasons to their processing, even those who process year-round. The season begins with plant start-up, followed by processing or operations, then season shutdown and maintenance before the cycle begins again. In this edition of the Service Advisor we will be focusing on one of the most important seasons of food processing - installation and maintenance.

Grading Success: Why Putting a Round Object through a Square Hole Makes Sense

May 2022

At Key Technology, we continually ask our customers and ourselves how we can make our equipment better. Many times our inspiration comes from challenges our customers have with a process or machine that isn’t performing exactly as you would like. In this edition of the Service Advisor we focus on the challenges processors encounter when trying to size grade round products and different solutions we have tested to overcome those challenges.

Five Reasons to Invest in Employee Training

April 2022

In this edition of the Service Advisor we will be exploring the top five reasons you should invest in employee training.

Let’s Talk Shakers : Tips to Tune & Maintain your Iso-Flo and Impulse Conveyors

March 2022

In this month’s Service Advisor we will cover maintenance best practices for your Impulse conveyor, and share tips on how to tune your Iso-Flo.

Safety 101, Care Tips, & Training Resources

February 2022

In this edition of Service Advisor we will review general safety procedures when operating your processing equipment, cover cleaning tips for belts and other non-metallic parts, and highlight training resources for Key Technology sorters and shakers.

Cleaning and Sanitizing Safety Tips for Your VERYX Sorter and Iso-Flo Conveyor

January 2022

In this edition of the Service Advisor we will review best practices for cleaning and sanitizing your VERYX optical sorters and Iso-Flo Conveyors.

A Year in Review: Service Advisor in 2021

November / December 2021

As is tradition, in this last edition of the Service Advisor for 2021, we are reviewing past articles from the year and planning for next year.

Seasonal Maintenance Activities for Your Sorters and Shakers and the Importance of Tribal Knowledge

October 2021

This issue of Service Advisor is focused on seasonal maintenance activities that can also be employed by year-round processors as a best practice. We also take a moment to remind you of the importance of passing along tribal knowledge. Save this email to your service tips and tricks file, and don't forget to take advantage of our October consumables promotion. Keep reading to learn more!

Customized Training Solutions and Tips on Preventing Unscheduled Downtime of your Shakers and Sorters

September 2021

In this edition of Service Advisor, we highlight the benefits of our flexible training solutions, and share tips on how operators can spot potential issues before they lead to unexpected downtime. We also announce our October consumables promotion.

The Right Service Contract for Your Business PLUS Maintenance for your Sorter Ejection System

August 2021

In this issue of Service Advisor we will review the value of annual service contracts and introduce you to our new tiered plans. We will also take a moment to review effective preventive maintenance for a very important subsection of your sorter: the ejection system. Don't forget to take advantage of our September offer and save up to 10% on valuable parts for your Key Technology sorter ejection system.

Activities to Ensure Operational Performance

May 2021

In this edition of the Service Advisor, we are going to explore the impact of training and a simple way to supplement your preventative maintenance plan.

Spotlight on ADR Maintenance Plus Conveyor Tuning Tips

April 2021

This month we’re exploring how out-of-balance motors work and how to keep them in tune to ensure dependable performance. Also, for all of you potato processors out there, we are spotlighting ADR® maintenance and giving you the inside scoop on upcoming savings on consumable parts for your ADR.

Evaluating Line Performance and April Parts Savings

March 2021

In this issue of the Service Advisor we are focusing on Asset Optimization and the different measurements you may use when analyzing overall equipment effectiveness as well as sharing some grading tips. Remember to check out our upcoming monthly special on parts!

Sorter Belt Maintenance Checklist PLUS Special Part Savings in March

February 2021

In this edition of the SupportPro Service Advisor we are sharing a checklist of belt-related items to keep on your maintenance schedule and giving you a sneak peek at some upcoming parts savings!

Preventative Maintenance for Conveyors PLUS Special Parts Savings on StrongArm Spring Arms

January 2021

In this edition of the Service Advisor we will be shining the spotlight on our Smart Shaker® family of conveyors, providing tips on tuning and preventative maintenance. Also, read on for can’t-miss information on our upcoming special on StrongArm® spring arms and phenolic shims!